CUSTOMER SERVICE

You can communicate with JYards through:

  • Email. Your email messages shall only be addressed to (demandside.admin@jyards.com). Email messages sent to the other addresses of JYards may not be answered at all, or they may not be answered in a timely manner.
  • Whatsapp Live Chat. You can chat with our staff by clicking the Whatsapp icon that is provided in the footer of our webpages.

If you already have an active account on JYards, and you are sure about the correctness of the email address you had used to initiate that account, but the password(s) you are trying is(are) not granting you access, please follow the following steps:

  • In the “Login Page” that you are trying your password(s) on to no avail—which you can easily reach by clicking on “My Account” icon holding the following symbol “👤”, click on the hyperlinked phrase “Forgot your password?”.
  • Provide your email address, and click the “Submit” button.
  • Check your “Inbox” or “Spam/ Junk Mail Folder” for an email from JYards, titled “Customer account password reset”, which contains a clickable button named “Reset your password” that you need to click.
  • Enter your new password on the JYards page that will pop up, re-enter it for confirmation, and then click the “Reset Password” button.

RETURNS

JYards does not support the returning of all kinds of items. To understand the product categories that cannot be returned, please check our latest Return & Refund Policy

You can place your online return order on ( ) for any product item that is eligible for return within five (5) calendar days of the item receipt date. JYards apologizes for not being able to approve return orders that do not conform to this time span condition.

Please note that JYards must always be involved in any return case. Our customers cannot initiate return shipments based on their own preferences without placing a return order, and waiting for the decision of JYards. The return address must always be obtained from JYards, and not from the original airway bill of the shipment received. Our return process flows as follows:

  • Place your online return order on ( ), which can be also reached by clicking on the “Return Form” hyperlink in JYards’ top navigation bar. This task requires you to fill in the mandatory pieces of information before submitting your return order.
  • Wait for an email from JYards, which shall announce the official decision of JYards on the requested return case.
  • If the return was approved, please follow the instructions included in the email—as the process may vary from one case to another, knowing that: (a) for certain cases: the return shipping is managed directly by JYards in coordination with the customer, and (b) for other cases: the customer will be instructed by JYards to manage the return shipping at his/her own discretion. Whatever the instructions were, they will always be governed by and aligned with JYards’ return policy.

REFUNDS

REFUNDS

To explore JYards’ refund policy, please follow this URL:

We make refunds in two forms:

  • Cash Refund: paid back to the original payment method used by the customer who were granted an approval for a return with a refund, and namely:
    • PayPal; or
    • Visa, MasterCard, or American Express payment cards—whether they were credit cards, debit cards, prepaid cards, or virtual prepaid cards as long as they are activated for online payment.
  •  Store Credit Refund: paid back as an online gift card holding the refund value that the customer can be spent by creating orders within JYards.

Store credits expire after nine (9) months from the date of issuing them, and can be used online at any time during this period. JYards will try to send one reminder email to the buyer holding store credit(s) to fully consume the credit(s) that is about to expire at least thirty (30) days before the expiry date. Even if JYards failed to send such reminder emails, aged store credit will be expired according to this policy.

To explore JYards’ store credit policy, please follow this URL:

X-FOR-Y DEALS (i.e., BUY X-GET-Y)

We provide our customers with “1-for-1” (i.e., buy 1 item and get 1 item for free) and “2-for-1” (i.e., buy 2 items and get 1 item for free) offerings, but on occasional-basis. Therefore, these two deals are not staple offerings and you will not be able to continuously find them available. They may appear and disappear according to our marketing proactive strategy or to our marketing reactive tactic.

As far as the (1-for-1) deal is concerned, after adding any item qualified for the deal to your shopping cart, you can add one gift item exclusively from the assorted 1-for-1 gifts collection. But please take into consideration the following critical conditions that take place:

  • This offering is applicable only when you add your eligible free item(s) within the same order of the item(s) qualified for the deal.
  • In a single order you cannot add more than three (3) free items.
  • When checking out your shopping cart, you should use the discount code to activate the deal.

As far as the (2-for-1) deal is concerned, after adding any two items qualified for the deal to your shopping cart, you can add one gift item exclusively from the assorted 2-for-1 gifts collection. But please take into consideration the following critical conditions that take place:

  • This offering is applicable only when you add your eligible free item(s) within the same order of the item(s) qualified for the deal.
  • In a single order you cannot add more than two (2) free items.
  • When checking out your shopping cart, you should use the discount code to activate the deal.

CHECKOUT

Checking out your shopping cart is the process of:

  • Revising its contents—in terms of merchandise kinds, attributes, quantities, and totaled prices; and
  • Paying for the merchandise to generate the purchase order.

Our customers can only make online payments for their merchandise via PayPal, as well as VisaMasterCard, and American Express payment cards that are activated for internet purchasing.

SHIPPING & DELIVERY

You can track your shipments with any of the following methods:

  • Explore the status of your order. Visit your account, and then use the tracking number that you have received via our shipment notification email holding the title “A shipment from order #….. is on the way”.
  • Send us an email query. Your email messages shall only be addressed to (demandside.admin@jyards.com), and do not forget to include your order number.

Carry on a live interactive chatting session with our online agent. You can chat with our staff by clicking the Whatsapp icon.

JYards is not liable for delivering ordered items to a wrong shipping address provided by the customer. The buyer holds the responsibility of correcting wrong deliveries caused by providing wrong shipping addresses, on his/ her expense, in coordination with JYards.

Unless none of your ordered items are shipped yet, you can ask JYards to change your ship-to address via email to (demandside.admin@jyards.com) or via live chat.

The buyer pays any additional cost associated with his/her shipment(s)—such as duties, taxes, and customs clearance fees.

Unless your country (i.e., the country you specified in your ship-to address) is enjoying a free trade agreement with the country your shipment was originated and dispatched from—provided that such agreement indicates zero duties for the product categories you are purchasing, then your shipment will have to go through customs first. Some shipments are immediately cleared, while others are subject to further inquiry. In some cases you will have to pay import duties for shipping personal goods. This decision is up to the customs authorities in your country.

Import charges can widely vary, and they commonly depend on many factors, such as the type of item, the price, the weight and dimensions of the package, the origin country from which the item was dispatched, the designated taxes, duties, and fees of the destination country in which you are receiving the shipment. If you are decided to estimate the import charges of your shipment if any, you may decide to contact your customs authorities, consult an expert or a customs clearance company within your country, or use a convenient online import duty and tax calculator.

GIFT CARDS

A gift card is a virtual, prepaid cash card issued by JYards, with a definite money value—which a shopper can purchase as a gift for the use of another person, and allows the other person to spend the stored money value associated with the gift card by creating an order or more as applicable within JYards.

No. JYards sends the gift card via email to the buyer who issued it, and he/she has the choice to forward it to whoever is targeted to benefit from its balance.

Gift cards expire after nine (9) months from the date of issuing them, and can be used online at any time during that period.

JYards will try to send one reminder email to any gift card buyer to fully consume the available balance that is about to expire, at least thirty (30) days before the expiry date. Even if JYards failed to send such reminder emails, aged gift cards will be expired.

The issuer will be the one who is reminded. JYards does not know the target beneficiary.

JYards is not responsible for stolen gift card codes. The buyer and his/her target beneficiary should be careful while handling gift card codes.